Terms and Conditions

1. Ordering

When you make your purchase you are accepting the terms and conditions of this online store.
To make purchases must be over 18 years.
Once you have made your purchase, you will receive a confirmation email and then a notification with the tracking number and the estimated delivery time of the product.
All purchases are subject to inventory at the time of purchase. If at the time of making the purchase the item is not available, we will contact you as soon as possible to make the return in the same form of payment.

2. Payment Methods:

We accept VISA, MASTERCAD and PayPal. We use SSL System for greater security in your purchase.

3. Prices:

All prices include VAT of 21% in accordance with Spanish Law.

4. Shipping and delivery times.

We ship worldwide. The prices and times of the shipments can change according to the zone.

Spain 1-2 business days

  • Europe Group 1: 2-4 business days (Portugal, France, Italy, Switzerland, Belgium, Holland, Luxemburg, Latvia, Lithuania, Estonia, Romania, Bulgaria, Greece)
  • Europe group 2: 3-5 business days (Norway, Sweden, Finland, Latvia, Lithuania, Estonia, Romania, Bulgaria, Greece)
  • Latin América: 5 to 7 business days (Mexico, Colombia, Brasil, Chile, Argentina, Paraguay, Uruguay, Perú, Ecuador, Bolivia, Costa Rica)
  • USA and Canada: 3 to 6 business days
  • Rest of the world: 5 to 9 business days

5. Shipping costs:

 Purchases > 120 €:

  • Free to: SPAIN, EUROPE GROUP 1 (except SWITZERLAND) and EUROPE GROUP 2
  • € 14: LATAM, USA & CANADA, SWITZERLAND
  • € 20: REST OF THE WORLD.

Purchases < 120 €

  • SPAIN: € 4.5
  • EUROPE GROUP 1 (except SWITZERLAND) and EUROPE GROUP 2: € 9
  • LATAM, USA & CANADA and SWITZERLAND: € 21
  • REST OF THE WORLD: € 30

For costs and possibilities of express shipments please contact us at info@kokoset.com

6. Returns

You can return your item whenever it has not been used or damaged, within the established period of 15 days from the moment of delivery. The costs of sending the return will be borne by the customer.

Once verified that the product has not been used or damaged the total amount of the sale will be refunded as well as of the shipment via bank transfer or Pay Pal for security reasons.

The products on sale cannot be returned, they can only be exchanged for another product or instead, a voucher will be issued for the same amount of the purchase. The voucher will be valid only for 6 months. Shipping costs for changes in periods of discounts are borne by the customer.

If you want to return an item that is in transit and has not reached its destination, you must wait for your delivery to make a return. In this case the costs of the return will be borne by the customer. The refund of the amount paid will be made once the item has been received and it has been proven that it has not been used or damaged.

The customer is responsible for the item during the shipping time in case of a return.

Kokoset offers its small clients a special experience when opening their package. In case of changes the new articles will be sent in envelopes that will protect them during the shipment. However if you wish to enjoy the experience again when opening a Kokoset package, you must pay € 5 and notify info@kokoset.com and your new item will be sent in a Kokoset package.

 7. Customer service.

Kokoset offers customer service to resolve questions about product care, defects or any other complaints regarding the product. For this particular issues please contact info@kokoset.com

Kokoset Barcelona

Calle Escoles Pies 75, Bajos-2.

08017 – Barcelona, Spain

NIF:23878543N

+34 626 381 476

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